ID:SR Sheppard Robson completes on BT London HQ

2nd December 2021

ID:SR Sheppard Robson has recently completed BT's London headquarters. The London HQ encapsulates many qualities that BT promotes throughout its estate. The office embraces agile working, moving away from cellular offices. Wellness is woven throughout the design, with “community” floors with café and restaurant spaces for socialising, and quieter spaces, such as the multi-faith and contemplation rooms. We consulted with BT’s “Able 2” network, which promotes accessible design principles, to create inclusive spaces—both in terms of physical access and neurodiversity.

Physical and visual connections are key to the design of the London HQ. We added a new staircase to the base-build to connect levels five up to 15, encouraging physical movement between floors and the different spaces the contain. In the double-height reception, which is animated by café and retail spaces, visual connections with the customer-focused “showcase” floor on level 1 are made.

The London HQ includes a Customer Showcase experience (opening in March 2022) and a BT / EE retail concept store adjacent to the main entrance at ground floor. The spaces activate the buildings arrival experience, focusing on customer and colleague experience and brand immersion. They have been designed as community spaces where customers can discover and experience BT’s technology and innovation as well as exploring and showcasing latest product and network development projects.

We are also working with BT on their new home in Bristol, a 13-storey waterfront development close to Bristol Temple Meads station. The Assembly Bristol building—part of the growing Bristol Temple Quarter Enterprise Zone—will offer state-of-the-art facilities for more than 2,000 BT colleagues.

Our work included strategic briefing, due-diligence and acquisition for the Bristol project. The culmination of these services will be a new building that fits BT perfectly, now and into the future. The detailed design of the project builds on the success of the “Future Ways of Working” strategy, with the same range of spaces as well as flexible and people-focused approach guiding the design.

Our other projects with BT include offices in London, Sheffield and Dundee, which are in the early stages of the design process.